M_Rush
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Josh,
Definitely not a TV issue. If I open TV directly and then use the host ID number I am able to gain access.
Licensing is all done and confirmed.
If I attempt using "Prompt user", it opens a TeamViewer session on my computer but holds at "Please wait until your partner joins the session".
If I attempt using "Don't prompt user" I get a filewave pop up that just says"Filewave is connecting to TeamViewer", but nothing happens.
This interaction is the same from the webUI or from the Filewave admin. I have deleted any form of TeamViewer on my computer and re-installed to make sure that the system was seeing the full version.
Any input or things I should look at, would be much appreciated!
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Having the same issues. I ran through the SOP in the knowledge base 4 times... still can't get it rolling. I ended up with a Support ticket.
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I have the client on a test machine. Full version on mine as admin.... still can't get it going. is there any logging in or a service that we have to greenlight on our admin machines to get this going? I went through the SOP on this and even did a custom tvopt, but no luck
Team Viewer
in General Discussion
Posted
Josh,
No worries. I appreciate any help on this that I can get. I am able to hit RCS and get a download file and fwpn goes through without error to a white page.