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Josh Levitsky

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Posts posted by Josh Levitsky

    500 error when updating custom field for a few devices

    in APIs

    Posted

    I forget the error code but for the field is it one that is assigned to the devices that you are trying to use that with? So a field can either be assigned to all devices or can be selectively assigned to devices. If the field isn't assigned to a specific device at all then I know an error is thrown but I don't remember if it's that. One other thing that can throw errors if you usually see your code work but just once in a while it doesn't work could be that every 10 minutes (by default) the server recalculates Smart Groups and when it is doing that it will reject things in those seconds that it could be processing so having some retry would make sense to handle that. 

    Apple Vision Pro

    in General Discussion

    Posted

    Hey @Kevin W your reply reminded me about this. visionOS 1.1 beta is now in existence which adds MDM support, but it's not released yet. I would for sure say to visit https://kb.filewave.com/books/community-engagement/page/filewave-product-management and put a request in via the feedback portal there if you think you'll be managing them at all. Now it's becoming closer to possible, but we'll have to make changes to FW to be able to support them as a new device type so customer feedback is important to understand how they will be used and by how many. 

    Apple Vision Pro

    in General Discussion

    Posted

    For what it's worth, I was at Apple this past summer after WWDC 2023, and they only mentioned MDM for Apple Watch being the next thing, but Sean may be right that the next WWDC will probably reveal the answer. In hindsight, I really am not sure why I didn't ask an Apple engineer this question when I was there, but I think Vision Pro felt far off at the time.  

    Unable to access Dashboard as fwadmin

    in Known Issues

    Posted

    After release of FileWave 15.1.0, there have been some reports that Dashboard (Grafana) gives an error when trying to go to it. There will be an error briefly that "User already exists." and this will happen for the fwadmin user in particular. As a workaround you should be able to login as a different user and get to the Dashboard. We have also found that logging in to Dashboard and then going to Settings and deleting fwadmin did result in regaining access again as fwadmin, but we are checking to see if this is the best option because you may have set preferences within that user and may not want to have to set them again. Please reach out to Customer Technical Support if you are impacted.

    image.png.5d0ba8a33bb5d84d1111fc906850fb22.png

    last connected Server FileWave Admin

    in Wishlist(s)

    Posted

    I have the same problem. Probably any MSP might have the same desire. If you go here: FW 101 Intro: FileWave Product Suggestions Portal and click the Submit an Idea button once logged in and in the course you can route that to Product Management. That's the best way to pass this up. Obviously if there was more history maybe the UI needs a dialog for the history or a little seach box or something so include info on what you'd want to see there. 

    Debian 12

    in General Discussion

    Posted

    If you never tried Debian then this is a good video to get started.

    We will discuss more at the Alliance eMeeting but our goal is Debian 12 support by the end of this year for Server, IVS and Boosters and a path to migrate Server. For Boosters and IVS it’ll likely just be swapping out the CentOS appliance for Debian but we will be publishing articles by the end of year. macOS continues to be supported for Server, Client and Boosters. Windows continues for Client and Boosters. Only CentOS goes away with Debian 12 replacing it. 

    Install Microsoft Teams on an Mac

    in Software Deployment

    Posted

    You would want a TCC profile that allows a non-admin user to enable screen recording i believe. https://kb.filewave.com/books/profiles-apple/page/create-tcc-privacy-policy-control-payloads Shows how to make a TCC profile. You can see here one for TeamViewer https://kb.filewave.com/books/teamviewer/page/teamviewer-macos-client-setup and the profile would be similar but the application would be different. Apple does not allow an MDM to enable screen recording for a user but can allow for a non-admin to enable it on their own with a TCC profile.  

    • Like 1

    Connecting Google LDAP to FileWave server

    in General Discussion

    Posted

    Ok that makes sense. So setup for that is the same as IdP you just check the Enrollment checkbox and then in the DEP profile you pick the checkbox related to it but it sounds like you did that if the box is coming up but it is giving an error. This might be better for a support ticket https://help.filewave.com or help@filewave.com but maybe if you can share here what it looks like when it errors out?Any error text that may give an idea about it? 

    Building fileset for WLAN

    in General Discussion

    Posted

    7 hours ago, Andreas Gluch said:

    Hi Sven,

    spontaneously using netsh comes to my mind.

    Any other ideas, folks?

    Something like this maybe? 

    netsh wlan set hostednetwork mode=allow ssid=Your_SSID key=Your_Passphrase
netsh wlan start hostednetwork

    Creating a WiFi profile with 802.1X settings is more complex than a simple password-protected WiFi network. You can create an XML file with the WiFi profile settings, including 802.1X settings, and then use netsh to add the profile to a Windows computer.

    The XML file would look something like this: 

    <?xml version="1.0"?>
<WLANProfile xmlns="http://www.microsoft.com/networking/WLAN/profile/v1">
    <name>ProfileName</name>
    <SSIDConfig>
        <SSID>
            <name>NetworkName</name>
        </SSID>
    </SSIDConfig>
    <connectionType>ESS</connectionType>
    <connectionMode>auto</connectionMode>
    <autoSwitch>true</autoSwitch>
    <MSM>
        <security>
            <authEncryption>
                <authentication>WPA2</authentication>
                <encryption>AES</encryption>
                <useOneX>true</useOneX>
            </authEncryption>
            <OneX xmlns="http://www.microsoft.com/networking/OneX/v1">
                <EAPConfig>
                    <!-- EAP configuration goes here. -->
                </EAPConfig>
            </OneX>
        </security>
    </MSM>
</WLANProfile>

    The XML gets saved as profile.XML once done and then.... 

    netsh wlan add profile filename='path\to\profile.xml'

    Reference link: https://mantraaz.wordpress.com/2010/10/18/script-to-add-wireless-profile

    Windows client 14.10.0 - 14.10.2 BugFix for OS Updates

    in Known Issues

    Posted

    If you visit https://fwkb.atlassian.net/wiki/spaces/DOW/pages/160038913/FileWave+Version+14.10.2 you will see a link for a 14.10.3 client for Windows. I’ve also kept the 14.10.2 client if someone needed it for troubleshooting something. There was a bug in 14.10.x of FileWave on Windows where it would not detect that OS updates were missing, so you would not see them in the Assistant to make the Filesets, and if you did see them because a couple of machines detected updates, you still would not be able to apply them to 14.10.x Windows clients. This was a client-only bug. V14.10.3 has been seen to fix it. If you think you have this issue, try updating the client to 14.10.3. No other components were updated to this version. https://custom.filewave.com will also produce a 14.10.3 client. It will make one for macOS but there were no changes for macOS.   

    Knowledge Base ChatBot

    in General Discussion

    Posted

    We're testing out an AI interface to the Knowlege Base: https://fwkb.atlassian.net/wiki/x/D4AzCQ or you can get to it from the main page as seen in the below image. It uses ChatGPT to process the entire KB and may make searching for information easier. We want to see what you think. Is there a lot of value? Does it save time? Does it answer correctly? I've been using it to try and find gaps where we don't seem to have a KB article about a topic and then I'll make one. So if you search for something and it thinks it doesn't have a KB article to tell you about you can let me know any time at kb@filewave.com because maybe we need to take a look at if an article is needed. 

    image.png.ddf5eaf2bad8a616c07a200ab258490f.png

    Foundry Announcement - New videos!

    in General Discussion

    Posted

    Hey everyone! We've been creating something over the past couple of months that we wanted to share. It's a work in progress, but enough of it is published that I was hoping this would help someone, and we would love feedback. @Sean has been building some very helpful videos. 

    When you go in to https://foundry.filewave.com/ you'll notice in the navigation bar a Categories option there now this will let you easily jump to 3 sections of content: 

    FileWave Onboarding - https://foundry.filewave.com/course/index.php?categoryid=4 - This is the brand new content. Short high level videos to get you started with FileWave. This should help anyone who is a new admin. We want to pair it with our formal Onboardings but the materials are open to all. 

    FileWave Product Training / Certification - https://foundry.filewave.com/course/index.php?categoryid=1 - This is what you've always known Foundry for. This is the 100 and 200 level materials and the FCA exam. As a reminder the FCA is $1500 USD and gives you 3 hours of 1 on 1 time with someone in PS as well as homework that Sean grades and an exam to gain certification. Historically FCA lasted 2 years. We're still working out what we want the future FCA renewal process to be. 

    FileWave Events - https://foundry.filewave.com/course/index.php?categoryid=3 - Here you'll see events like the WebAdmin Webinar from last summer, and if you registered for the US or EMEA training day then you went here. We want the materials from the US and EMEA training days to be used more widely and so I've made the choice to release them now so you should see these even if you did not attend the live events. 

    Discuss content here or on Discord https://discord.gg/filewave . If you have any issues logging in remember it's the same username/password you use for support tickets. If you are not a contact who makes support tickets just let us know and we'll add you as someone who can access the Foundry. Email customer.experience@filewave.com

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