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Unable to access Dashboard as fwadmin

Josh Levitsky

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After release of FileWave 15.1.0, there have been some reports that Dashboard (Grafana) gives an error when trying to go to it. There will be an error briefly that "User already exists." and this will happen for the fwadmin user in particular. As a workaround you should be able to login as a different user and get to the Dashboard. We have also found that logging in to Dashboard and then going to Settings and deleting fwadmin did result in regaining access again as fwadmin, but we are checking to see if this is the best option because you may have set preferences within that user and may not want to have to set them again. Please reach out to Customer Technical Support if you are impacted.


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