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Derek Deckard

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  1. You rang? Vdubar has an existing ticket with FileWave Support. It looks like he reached out to the forums while we were investigating. Thanks for the assist @P-M! I believe the current issue resides with the upload of the Profile in FileWave Anywhere (web) versus FileWave Admin (native). I would export the Profile, make the necessary changes, import it back into FileWave Admin (native) using the drag and drop method, and then deploy without opening the Profile. It's been my experience FileWave will try to add our settings to a Profile after it has been imported if you open it within Admin. Please continue to engage with Support if you are still experiencing issues with the Profile after the suggested changes.
  2. Hi Jeffrey, Did you find a resolution to this? If not, I'd recommend reaching out to FileWave Support since you say it works when you run it locally but not when using FileWave. The only thing that comes to mind is if it requires User input during installation, but if it's a silent install it should work with FileWave too. You can contact Support at help.filewave.com or help@filewave.com Thank you, Derek
  3. Hi John, We have a few documents covering TeamViewer in our KB; https://fwkb.atlassian.net/wiki/spaces/KB/pages/4327791/TeamViewer+Overview. If you're still having issues getting it setup, please create a ticket with FileWave Support for further troubleshooting. help.filewave.com or help@filewave.com Thank you, Derek
  4. Hi John, You'll need to reach out to our Customer Experience team for this. They can answer your questions about pricing and get that added to your FileWave license. customer.experience@filewave.com Regards, Derek
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