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Josh Levitsky

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Everything posted by Josh Levitsky

  1. Josh Levitsky
    Is that on macOS, Windows, or iPadOS? Or all? This one is complicated by the multiple platforms, but I know for macOS and Windows where I'm assuming the license question would come up the FileSets here; https://fwkb.atlassian.net/wiki/spaces/KB/pages/4327902/TeamViewer+macOS+Client+Setup https://fwkb.atlassian.net/wiki/spaces/KB/pages/4327890/TeamViewer+Windows+Client+Setup Those will help you get the TeamViewer Host client on your machines and shouldn't ask about a license. The full version of TeamViewer that you'd want to run on your FileWave Admin machines would mention a license, but you can run it without a license. It'll not force you to have one and we've handled all the legality of it with TeamViewer. In the case of iPadOS ( https://fwkb.atlassian.net/wiki/spaces/KB/pages/4327912/TeamViewer+iOS+iPadOS+Client+Setup ) it's just installing QuickSupport so I'm imaginging your question was about either your admin machine or your clients.
  2. Josh Levitsky
    @Matt S just to be sure.. you upgraded to 14.8.0 and now all is good? Didn't want to leave you waiting if you meant you upgraded before this issue.
  3. Josh Levitsky
    One possibly related question because this affects Windows 11. Are you on FileWave 14.8.0 or something older on the client? I ask because PowerShell scripts wouldn't execute before 14.8.0 on Windows 11. Just wanted to throw out an easy possibility.
  4. Josh Levitsky
    Hi @Raj Jenkin have you seen https://twocanoes.com/products/mac/xcreds/ ? Seems like a promising solution. If anyone else here has implemented this yet and can share your success or challenges it would be great.
  5. Josh Levitsky
    Hi @Joe Caparcothe MAC address is used because when the device boots up and talks to the IVS server the MAC address is seen when doing PXE booting so it became the thing needed to make the association between an image and computer record. Usually with Dell I believe the MAC is printed on a sticker on the outside of the cardboard box it shipped in. Otherwise Dell should have a shipping manifest that can include the MAC address. I know from the previous company I worked at that Dell can make the MAC addresses available in a shipping list because we had a process where we had that uploaded to us with every shipment. On newer Dells there is a hidden MAC address used when using a USB dongle and it's that MAC address you really need if you image with a USB dongle. So the PXE boot is the reason MAC address was the thing needed to make the association, but hopefully another customer who buys Dells can chime in with their process and can confirm if they get the MAC address from a shipping manifest or other location/process.
  6. Josh Levitsky
    In the portal you can tell FileWave what you think of ideas and how important they are to your organization as well as submitting new ideas to FileWave Everyone should check it out: https://foundry.filewave.com/mod/page/view.php?id=583 (Remember to use Single Sign On for the login and contact customer.experience@filewave.com if you don't have access. Even if you never logged in before you can try "Forgot Password" and if you are in our system you'll get a password reset email.) The SSO system is the same one used here on the forums so if you were able to login here then you can login to Foundry.
  7. Josh Levitsky
    If you want to view Foundry courses when you are on your phone or tablet, you can use the Moodle app for Android or iOS. This will also let you download parts of courses to view offline. As we post more material this will be more and more helpful.
  8. Josh Levitsky
    The Product Management suggestion portal has updated items posted - https://foundry.filewave.com/mod/page/view.php?id=583
  9. Josh Levitsky
    In the KB I posted this article that has a Python script that can read a CSV file and then change the Enrollment User for a long list of devices. You could use this as an example of how to change just about any custom information item, and the script is fairly short and easy about how it works.
  10. Josh Levitsky
    https://cx.filewave.com/filewave-training-day-event-2022 FileWave 2022 Training Day (U.S.) You’ve asked for an in-person event, and we’ve heard you! We’d love to have you join us for the 2022 FileWave Training Day from 8a-6p EST on October 6th, 2022 at the Forum Conference Center in Fishers, Indiana. This one day event will be jam-packed with FileWave goodness, delivered by our Professional Services team (and supported by many others). The event will cost $500 per person which includes breakfast and lunch, and multiple in-depth training sessions such as scripting do's and don'ts, Fileset tips and API utilization, automated workflows and MUCH more! Take a look at the tentative agenda below. The agenda at this point is not finalized, and intended to be flexible, so if you have a topic you’d like us to cover, please do let us know! You can submit your topic requests as you fill out the registration form. Register now as space is limited! Hotel and more event information will be shared in the coming weeks. Payment is due 30 days prior to the event (September 6th, 2022). An invoice will be sent to the billing email address provided. https://cx.filewave.com/filewave-training-day-event-2022
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