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Apple TV 4K (no USBC) - DEP Enrollment via Apple Configurator Two


Isaiah Grathen
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Hey everyone,

We recently got donated two Apple TV 4Ks for our swim club and trying to get these enrolled via AC2 has been a nightmare! Haha

We continue to run into this error.
The device gets to steps 3/4 "Activating Apple TV" then once the TV restarts, AC2 reports this error...

Has anyone ran into this before?
I appreciate any and all help!

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2 hours ago, Sean said:

Does the device have a Wi-Fi network configuration or connected with an Ethernet cable?

We have a couple of KBs that may interest you:

https://fwkb.atlassian.net/wiki/spaces/KB/pages/4329514/Apple+TV+and+AC2+Apple+Configurator+2

https://fwkb.atlassian.net/wiki/spaces/KB/pages/4332857/Apple+TV+Automatic+Advance+DEP

Otherwise please consider making a support ticket.

Hey Sean,

I have looked at the following article but I believe it to be outdated as when I get to the step of adding the Enrollment Profile and Server Certificate, there is no place to upload them (photo).
https://fwkb.atlassian.net/wiki/spaces/KB/pages/4329514/Apple+TV+and+AC2+Apple+Configurator+2

If I click on the '+' under Trust Certificates, both of those .mobileconfig files are greyed out and are unable to be uploaded/added...

I feel like I am missing something obvious...

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2 hours ago, Sean said:

Does the device have a Wi-Fi network configuration or connected with an Ethernet cable?

We have a couple of KBs that may interest you:

https://fwkb.atlassian.net/wiki/spaces/KB/pages/4329514/Apple+TV+and+AC2+Apple+Configurator+2

https://fwkb.atlassian.net/wiki/spaces/KB/pages/4332857/Apple+TV+Automatic+Advance+DEP

Otherwise please consider making a support ticket.

I failed to mention that I am trying to enroll over network.

I am able to pair with the Apple TV and it acts as if it is going to be enrolled (Remote Management appears with our domain) but it states "Invalid Profile" on the Apple TV and gets stuck there!

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Does appear to be outdated, but I don't have an Apple TV at hand to test.

Did you try making a blueprint, adding the two profiles to the blueprint and then triggering the preparation using that blueprint?

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Josh Levitsky
This post was recognized by Josh Levitsky!

Isaiah Grathen was awarded the badge 'Helpful' and 5 points.

On 1/17/2023 at 5:46 AM, Sean said:

Does appear to be outdated, but I don't have an Apple TV at hand to test.

Did you try making a blueprint, adding the two profiles to the blueprint and then triggering the preparation using that blueprint?

I was able to figure it out with support!

Ultimately, we still got the shown error in the above screenshots but this didn't stop the device from being added to our Apple School Manager.

From there, we associated the device to our Filewave instance.

The part I was failing at was I was only doing a basic Synchronization on the DEP Association page and not a FULL Synchronization.
This populated the Apple TV allowing me to apply a DEP profile and proceed as normal!

So all-in-all, disregard the error prompt and just proceed with the above steps! Haha

Also: I don't think I had to do anything with the Enrollment Profile or Server Certificate Profile
Apple Configurator 2 now just asks for the enrollment URL (Device Enrollment tab) and a Wireless Config file.
Everything else is automatically configured in AC2 (at least for these specific Apple TVs).

Edited by Isaiah Grathen
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