Questions to the FileWave-Client-Installation 14.9.1 (MSI)

[Matthias L]

Hi there,

 

ich have installed manually three clients with my self created MSI-File. Client is running fine an pushing the data to the server.

However, the Client Monitor is not working. I have to create myself a Firewall Inbound-rule TCP Port 20010 to correct this. First question, does this happen to anyone else here ? Or did i do something wrong at the creation process ?

Second question: Is about the logfile. So i want to have a look to the filewave-client-installation-log to see, if there where errors at the installation, i did not recognize.

But the log-location, like it is wrote in the KB does not exist "C:\ProgramData\FileWave\FileWaveInstallerLogfiles\". Last folder does not exist.

Did the location for MSI-Installation went elsewhere ?

 

Cheers

Matthias

[Andreas Gluch]

Hi Matthias,

Client Monitor uses Port 20010 from FileWave Admin to FileWave Client, as described here. Bottom Page, you will find a Graphic.

To your second question regarding the Logfiles. For Windows Clients you should find the Logfiles in this location C:\ProgramData\FileWave\FWClient\fwcld.log

As described here.

Could you share the Link where the KB tells you the location you mentioned?

Thanks a lot.

[Matthias L]

Hi Andreas,

yes i know, which Port is used. The Problem, was, that with the filewave-installation, this ports was not opend automaticly.

Perhaps i missunderstood the Log-File-Dokumentations. I'm searching for the original-msi-Installation-log for the initial installation of the Client.

FileWave Log File Locations - Knowledge Base - FileWave Knowledge Base (atlassian.net)

Though i could found this unter Installer (PKG / MSI) Logs

In the file you mentioned, ich could not find anything about the installation-process for the filewave-client itself. (By the way, i can't un-bold the text here in the tool, sorry. Using Edge)

Cheers

Matthias

[Andreas Gluch]

Uh, you meant Windows Firewall. Sorry, I thought you talked about "a" Firewall. 

No, I have not seen this.

Anyone else in here have seen this behaviour?

Regarding Logfiles, in Windows 10 and Windows 11, I do see C:\ProgramData\FileWave\FileWaveInstallerLogfiles\ 

Shall we have a look together on your installation?

If so, feel free to contact me via Email or Discord. 

Best regards

[Matthias L]

Thanks Andreas,

let me first try to upgrade my filewave-server  to the newest version and recreate the client-msi-package and come back here with a result. perhaps this is something special about my setup or version.

If i have the same behaviour, i'll contact you by mail.

Thanks a lot

Matthias

[Sean]

Please take a look at our KB:

https://fwkb.atlassian.net/wiki/spaces/KB/pages/4329227/Filewave+Firewall+Scripts+for+Windows

As noted in the article, FileWave does not touch any of the Firewall rules by installing FileWave, but we offer the details, such that you can if you wish.

[Matthias L]

Thanks a lot for this information Sean. Was not aware of this. How can i mark this topic as solved ?

[Josh Levitsky]

@Matthias L There's a way to lock a thread but it's good enough to just leave it open in case someone ever has a follow-up on the topic so all is good and nothing to do... glad you are good now. 

-Josh