TeamViewer Admin Setup Guides

[HCCSC John H]

Does FileWave have any TeamViewer quick admin how to guides for getting the initial FW Admin-TeamViwer integrations working? Now that we have 14.8 going thru our tech stations and getting it rolled out. Other than the basics - Have TV licensing correctly assigned, TeamViewer app installed on our tech Mac and Win clients, go in and open app and agree to TV TOS we are having odd issues 

- Macs with identical privacy settings and FW Admin rights trying to connect to a MacBook and the screen just flashes

- Win 10 PCs just flat out doing nothing after selecting either 'Remote Session - Prompt' and 'Remote Session - Don't Prompt' in FW Admin 14.8

Anyway, just looking for some basic tips to make this transition smoother for us.

Thanks!

 

[HCCSC John H]

We are still having issues trying to get our TeamViewer setups working on some of our Tech Macs and Win 10 PC. DO we contact TeamViewer Support or FW Support for those issues? Is anyone else having issues getting the TeamViewer setup on tech Macs and PCs? We load the TV software the same way we do on other Macs/Pcs but on a handful we get the TV software after selecting in native or Web admin 'Remote Session - Prompt /Don't Prompt'

- opens/crashes

- Nothing at all happens

- Get a message that 'TeamViewer not Found'

 

[Derek Deckard]

Hi John,

We have a few documents covering TeamViewer in our KB; https://fwkb.atlassian.net/wiki/spaces/KB/pages/4327791/TeamViewer+Overview. If you're still having issues getting it setup, please create a ticket with FileWave Support for further troubleshooting.

help.filewave.com or help@filewave.com

Thank you,

Derek

[M_Rush]

Having the same issues. I ran through the SOP in the knowledge base 4 times... still can't get it rolling. I ended up with a Support ticket. 

[Josh Levitsky]

I posted a reply over here on the below thread, but I'd be curious about the outcome of that support case to see if there's anything we've somehow missed.