JaredT Posted January 5, 2023 Share Posted January 5, 2023 Hello, I have transitioned into a new role at my organization and am the new MDM manager. I am getting an error when I attempt to manually install our FileWave MDM profile by downloading the profile via *********:20443/ios. The error simply states "A connection to the server could not be established." I was able to add the iPad into Apple School Manager via Apple Configurator 2, but it failed with the same error message when it attempted to activate the profile. FileWave DEP does not pick up the new device. All of the certs are current. Any pointers on this is greatly appreciated. Link to comment Share on other sites More sharing options...
Administrators Andreas Gluch Posted January 12, 2023 Administrators Share Posted January 12, 2023 Hi Jared, this could be caused by an unsupported iOS Version. Please check our compatibility chart. Anyone else an idea? Best regards Link to comment Share on other sites More sharing options...
Moderators Sean Posted January 12, 2023 Moderators Share Posted January 12, 2023 Usual things could include: Ports not open APNs is out of date Server cert has an issue of some nature Could try rebooting the server otherwise Failing those, make a ticket with support. They'll likely want to see server logs 1 Link to comment Share on other sites More sharing options...
Moderators Josh Levitsky Posted January 19, 2023 Moderators Share Posted January 19, 2023 Hi @JaredT did you ever get this worked out? Did you go with a support ticket? Curious if you could share the solution as it may help others. If not solved of course https://help.filewave.com or help@filewave.com can be used to start up a support case. Link to comment Share on other sites More sharing options...
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